Do you have a returns policy?

There are laws in place to protect consumers in the UAE, which have existed for many years. This comes under Federal Law (24) of 2006 and is overseen by the Consumer Protection Department of the Ministry of Economy. The law has since been supplemented by an Executive Regulation of 2017 and a further refinement was announced in 2019.

The legal requirement mandates that in the event of a faulty item, the retailer is obligated to provide either a replacement, a refund, or a repair, contingent upon the specific issue. It’s important to note that the law does not grant consumers the right to a refund solely based on a change of mind. Purchasing an Apollo enclosure is a deliberate decision rather than an impulsive one.

Here are the steps you have taken to ensure you have made an informed decision before purchase:

1. Researched the detailed information regarding each product’s dimensions, weight, and features readily accessible for review and download from our brochures and specifications section
2. You have chosen a TV for installation within the enclosure.
3. You have arranged the installation of a a weather-protected outdoor power outlet if required.
4. You have selected a suitable installation site where the enclosed screen can be safetly installed.
5. You have engaged a professional builder or installer or you plan to utilize our installation video to install the enclosure and bracket yourself.

Given these considerations, we do not accept returns for refunds if a customer changes their mind after payment and delivery of the equipment have been completed.